Are you searching out an exciting complete-time role inside ,a young and enthusiastic group in a worldwide employer? Have you always dreamt to live in Amsterdam? Are you enthusiastic about IT manufacturers? Our client is looking for a Customer Service Representative, liable for answering requests from prospective clients. If IT and generation are your passion, then be part of our group! You may be handling consumer inquiries with the highest level of professionalism. In this role, you have possibilities to develop fast and take quick career steps!
You will be responsible for however now not restricted to:
Offering customer service to quit users/dealers in relation to a extensive variety of merchandise;
Administrative tasks, specifically such as interactions with clients/ sellers, answering emails from customers/sellers;
Ensure purchaser satisfaction by way of providing timely and correct facts;
Logging detailed and accurate case notes to make sure gold standard help for clients.
Please simplest practice in case you meet the subsequent necessities:
You talk Swedish or Norwegian on a expert stage;
You have sturdy typing and PC competencies;
A technical aptitude is a plus;
Enthusiastic and dynamic, you’re very at ease with speaking with the aid of cellphone and mail and you’ve got good writing abilities;
You are outgoing and approachable, emphatic with terrific customer service and experience running in a crew surroundings;
Well-prepared, accurate, element-orientated, expert with excessive self-motivation.
Please note that most effective candidates who live within the Netherlands and who meet the above requirements could be notified.
Heskett, Sasser, and Scheslinger collaborated on a schooling programme to assist managers in information the lifetime cost of clients and in addition, advised on the importance of growing a way of life wherein personnel are engaged to make contributions to the fee chain. They postulated that worker pleasure leads to a service fee which produces client pride and which in turn effects in earnings and growth. It is infrequently sudden that take place personnel to produce glad customers.
What is Customer Service?
Is it just about smiling and being exceptional to clients? It’s a very good region to start but it can not just be approximately that.
It is usually customary that it is very hard to deliver excessive requirements of customer service. Some say we have not been knowledgeable for it – it isn’t our culture. This commentary is frequently justified by way of pointing out that due to the fact that overdue Victorian and early Edwardian times fewer and fewer humans have labored in ‘provider’. What was a chief employment zone in those days has now faded to almost not anything.
While this has occurred, employment has increased in production, sales, administration, information era, and social sciences. Through the years ‘running in provider’ came to be regarded as a useless cease task that nobody wanted and would handiest take as a ultimate hotel. As a end result, the label ‘service’ has almost fallen into disrepute, and plenty of human beings see giving provider as some thing beneath them that lesser mortals do.