Epsilon Revamps Its Back Office to Support Pivot to Enterprise Services

by Lionel Casey

Originally targeted on the wholesale provider marketplace, Epsilon Telecommunications Ltd. Is pivoting to become a fully-fledged enterprise services provider — however to do this it wishes to redesign its OSS and BSS abilties.

Founded in 2003, Epsilon these days has 220 Points of Presence (of which round a hundred are completely owned) in 26 markets. The enterprise has grown from a London-primarily based startup to a international business with around a hundred and seventy personnel, who are divided nearly frivolously among the United Kingdom and Singapore.

Epsilon is expanding its abilities to provide give up-to-give up solutions for organization customers, together with SDN-enabled records centre interconnect offerings, SD-WAN connectivity and global agency voice offerings. In order to transport up the cost chain, the organization is embarking on a network and BSS/OSS modernization application led by using Colin Whitbread, who joined on the begin of 2019 as Epsilon’s Managing Director, Service and Operations

Epsilon’s community turned into originally built using optical infrastructure from Alcatel-Lucent (now part of Nokia), Ekinops, and BTI Systems, which turned into received with the aid of Juniper in 2016.

Last 12 months, Epsilon upgraded its community with the addition of Juniper’s Metro Fabric device.

That underlying networking infrastructure supports Epsilon’s SDN platform, Infiny, which mixes on-call for network capability, automation, a Web-based portal and APIs to “provide partners friction-free access to worldwide connectivity.” (Infiny turned into a finalist in the Telco Cloud Strategy category of this yr’s Leading Lights awards.)

Infiny forms a part of Epsilon’s homegrown BSS/OSS stack. While Epsilon has been a success in automating a huge a part of its operations with Infiny, there continue to be some gaps that Whitbread is looking to fill — and speedy.

“Transforming to an agency-targeted business requires scalability. The extra computerized we’re, the greater correctly we are able to scale,” he notes. Inventory, network tracking and carrier control are some of the areas of recognition for Epsilon’s Bulgarian-based software program improvement group.

With the shift in enterprise version, Epsilon has additionally needed to emerge as greater proactive and greater targeted in phrases of purchaser enjoy. “We’ve had to expand new KPIs and improve our alternate manipulate procedures,” explains Whitbread.

So, how is Epsilon coping with to win enterprise within the mature and aggressive business enterprise communications market? “By being keener and more flexible than the competition,” says Whitbread.

He cites an instance of a current sports activities match in Eastern Europe that required a network to be set up in just 4 weeks that could bring the published video to London via a network comprising the infrastructure of five different companies. Stitching this collectively at brief be aware for an occasion of constrained period became now not the sort of service turn-up that many network operators could take pleasure in. But by means of demonstrating its flexibility, Epsilon has burnished its reputation as the lead provider inside the challenge, which, the operator claims, has already brought about similarly revenue possibilities.

Epsilon’s efforts are now main to wins inside the agency market, significantly in SD-WAN.

“SD-WAN is a massive sport-changer, due to the fact you not rely on the get admission to circuit as the sole delivery vehicle — the purchaser can select to apply their own,” notes Whitbread.

One of Epsilon’s bigger customers for SD-WAN is a sequence of extra than 50 inns in China, for which Epsilon claims it was capable of configure and provision a stay carrier within just four weeks.

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