Fintech platforms making monetary services

by Lionel Casey

India is no longer holding again on leveraging the ultra-modern tech to simplify economic services. The modern-day environment comprises fintech gamers like digital charge provider companies, lending structures, and technology pioneers bridging gaps in getting entry to to various economic offerings even for the small agencies throughout the length and breadth of India.

Such systems are specially sponsored with the aid of technologies like synthetic intelligence, big records, and another deep tech which are swiftly proving their value throughout industries.

With a vision to decorate customer revel in and make it frictionless for small and mid-sized businesses (SMEs), those fintech gamers are redefining the MSME the enterprise:

Indies Technologies:

Indies Technologies is a debt-financing platform that allows SME lending with a focal point on patron-product healthy. Indie claims to carry to the marketplace especially designed credit score merchandise perfect to the needs of SMEs. This enterprise verticalisation brings precise benefits to the client as product design suits into the enterprise coins flow of the MSME.

Indie claims to have contributed to bridging the gap in SME financing with an amalgamation of generation and get right of entry to to statistics, allowing seamless get right of entry to to funding with flexible compensation alternatives for startups and small organizations.


Razorpay is a payments solution in India that permits small and medium corporations to accept, manner, and disburse bills with its product suite. It offers clients access to all price modes, which include credit score card, debit card, internet banking, UPI, and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, and PayZapp.


The organization goals at empowering the unbanked and below-banked segments in India by imparting safe, at ease, and convenient payments solutions. This offers the agencies the liberty to select an instrument in their preference, be it from a monetary, digital, or social angle. BANKIT affords banking services like spherical-the-clock domestic money transfers.


EbixCash is emerging as one of the main financial exchanges in India. With a ‘Phygital’ strategy (physical enjoy with virtual backend) that mixes greater than 260,000 physical distribution outlets to an omnichannel online digital platform, EbixCash has mounted an enterprise monetary change portfolio that encompasses leadership in digital bills solutions, money transfer services (home & international), tour, insurance and corporate & incentive solutions.

What is Customer Service?

Customer carrier is an intricate and interactive system of knowledge a customer and fulfillment of his desires as in step with the organization’s resources, capacity and capability for the product sold or carrier introduced. In this context, the client’s expectation starts from the time he has bought the product or subscribed or hired the offerings. Therefore, customer service is a cease-to-stop manner which starts from the time of sale until the cease of the life cycle of a product or the service or its usability to the purchaser. Thus, this idea originates with the patron and ends with the client.

Synonyms of customer service: customer support, helpdesk, service center, customer care, troubleshooting crew, purchaser carrier, after income provider, consumer helpline.

Customer carrier is a part and parcel of each agency. For any agency to maintain and develop, their awareness and efforts should be channelized towards the creation of a suitable customer service team.

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