It’s tough to assume a time when people survived without Google and Amazon turning in…
Category:
Customer Service
Customer carrier chatbots have been a white-warm subject matter in recent times. Vendor advertising and…
Many groups, particularly in North America, think the EU’s General Data Protection Regulation (GDPR) doesn’t…
- Customer Service
How Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
by Lionel Caseyby Lionel CaseyFighting off Airways’ recognition of slow, frustrating customer support desks, tied-up cellphone traces, and onerous…
- Customer Service
Three Tips For On-boarding Your Customer Service Agents
by Lionel Caseyby Lionel CaseyDuring the previous few weeks, I’ve spent hours onboarding new team members, from updating and…
- Customer Service
Combine Humans and Bots for a Winning Customer Service Experience
by Lionel Caseyby Lionel CaseyLive chat in customer support has maintained a strong reputation over the last several years.…
- Customer Service
Customer Service Doesn’t Have to Be Hard, Read These 50 Top Articles at the Subject
by Lionel Caseyby Lionel CaseyWe must think beyond automatic sales emails or chatbots to serve today’s clients. Ask yourself…
- Customer Service
5 Overlooked Customer Service Tips That Will Ensure Repeat Business
by Lionel Caseyby Lionel CaseyBefore you can have unswerving customers, you first need to get them to come lower…
What is Customer Service? Is it just about smiling and being the best to clients?…
For better or worse, name facilities are often retailers’ public face. Customer carriers can substantially…