Swedish/Norwegian Customer Service Representative

by Lionel Casey

Are you searching for an exciting complete-time role inside, a young and enthusiastic group in a worldwide employer? Have you always dreamt of living in Amsterdam? Are you passionate about IT manufacturers? Our client is looking for a Customer Service Representative, liable for answering requests from prospective clients. If IT and generation are your passion, then be part of our group! You may be handling consumer inquiries with the highest level of professionalism. In this role, you can develop fast and take quick career steps!

You will be responsible for, however now not restricted to:

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Offering customer service to quit users/dealers about a extensive variety of merchandise;
Administrative tasks, specifically such as interactions with clients/ sellers, answering emails from customers/sellers;
Ensure purchaser satisfaction by way of providing timely and correct facts;
Logging detailed and accurate case notes to make sure gold standard help for clients.

Requirements:

  • Please most straightforward practice in case you meet the subsequent necessities:
  • You talk Swedish or Norwegian on a expert stage;
  • You have sturdy typing and PC competencies;
  • A technical aptitude is a plus;

Enthusiastic and dynamic, you’re very at ease with speaking with the aid of cellphone and mail, and you’ve got good writing abilities; You are outgoing and approachable, emphatic with terrific customer service and experience running in crew surroundings; Well-prepared, accurate, element-orientated, expert with extreme self-motivation. Please note that the most effective candidates who live within the Netherlands and who meet the above requirements could be notified.

Heskett, Sasser, and Scheslinger collaborated on a schooling program to assist managers in information the lifetime cost of clients and, in addition, advised on the importance of growing a way of life wherein personnel are engaged to make contributions to the fee chain. They postulated that worker pleasure leads to a service fee that produces client pride, which in turn affects earnings and growth. It is infrequently sudden that take place personnel to deliver glad customers.

What is Customer Service?

Is it just about smiling and being exceptional to clients? It’s a magnificent region to start, but it can not just be approximately that. It is usually customary that it is tough to deliver excessive requirements of customer service. Some say we have not been known for it – it isn’t our culture. This commentary is frequently justified by way of pointing out that because of overdue Victorian and early Edwardian times, fewer and fewer humans have labored in ‘provider’. What was a chief employment zone in those days has now faded to almost not nothing.

While this has occurred, employment has increased in production, sales, administration, information era, and social sciences. Through the years, ‘running in provider’ came to be regarded as a useless cease task nobody wanted and would handiest take as a ultimate hotel. As a result, the label ‘service’ has almost fallen into disrepute, and plenty of human beings see giving providers as something beneath them that lesser mortals do.

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